Return & Refunds Policy for YoungStan.com
Effective Date: 16-07-2023
Thank you for shopping at YoungStan.com. We want you to be fully satisfied with your purchase. This Return & Refunds Policy outlines our guidelines and procedures for returns and refunds. By making a purchase on YoungStan.com, you agree to the terms and conditions described below.
1. Eligibility for Returns:
1.1 Unused and Unworn Condition: To be eligible for a return, the item(s) must be in unused and unworn condition, free from any stains, odours, or damage, and in its original packaging with all tags attached.
1.2 Unboxing Video: For return request orders, we may require customers to provide a 360-degree unboxing video as part of the return process. The unboxing video should demonstrate the item’s condition and packaging upon receipt. Our Customer Support team will provide instructions on how to submit the unboxing video, if applicable.
1.3 Timeframe: You may initiate a return within 10 days from the date of delivery.
2. Return Process:
2.1 Contact Customer Support: To initiate a return, please contact our Customer Support team within the specified timeframe, providing your order details and the reason for the return via WhatsApp or e-mail.
2.2 Return Authorization: Our Customer Support team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
2.3 Packaging and Shipping: Securely package the item(s) and include the RA number on the package. Ship the item(s) to the address provided by our Customer Support team. You are responsible for the return shipping costs.
3. Refunds:
3.1 Inspection: Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria stated in Section 1. If the items do not meet the criteria, we reserve the right to refuse the return or charge a restocking fee.
3.2 Refund Process: If the returned item(s) meet the eligibility criteria, we will process the refund within 7 business days. The refund will be issued using the original payment method or in the form of a coupon or voucher which will be valid for 30 days, excluding any shipping fees and restocking fees, if applicable.
4. Non-Refundable Items:
The following items are non-refundable, unless they are defective or damaged upon receipt:
– Custom-made or personalized items
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our Customer Support team on Whatsapp or via e-mail at [email protected] immediately. We will assist you in resolving the issue by providing a replacement, exchange, or refund, as appropriate.
6. Non-Refundable Fees:
Please note that any shipping fees, including those incurred during the initial purchase or return, are non-refundable unless we made an error with your order.
7. Changes to the Return & Refunds Policy:
We reserve the right to modify or update this Return & Refunds Policy at any time without prior notice. The revised policy will be effective upon posting on YoungStan.com. It is your responsibility to review the policy periodically for any changes.
8. Contact Us:
If you have any questions or need assistance regarding our Return & Refunds Policy, please contact our Customer Support team using the whatsapp channel or you can e-mail us at: [email protected]
By making a purchase on YoungStan.com, you acknowledge that you have read and understood this Return & Refunds Policy and agree to abide by its terms and conditions.